Where've i been

it's been a long while. i don't know if i should chalk it up to writer's block, or busy business, or elections, or holidays... but i have had a hard time putting thought to paper - er, i mean, thoughts to keyboard. i have put in some serious time shopping for a new laptop though, so maybe that will rev up the keyboard action. the end of the year always sets the stage for resolutions and i believe that is a good thing. i'm considering not using capital letters, but then i might just do it for this post. note the blog's name change from "SFE-ing" to "Setting Excellent Standards". that is my main resolution for 2009. i shall harp, as earlier indicated, on our 2 main workstreams: digital selling and customer retention and along with that will be our actual setting of standards and not just any standards, but excellent ones. i have some ideas on excellence, and standards, and processes. i hope you do too. don't think that since you haven't posted before that you cannot. please follow the link below and respond when the spirit moves you. in the meantime, i will continue to prod and poke and really try to inspire the goals of SFE which are to sell more, make more money, and create loyal customers.