Motivated by Autonomy, Mastery, & Purpose

RSA Animate – Drive

Intoxicating

Some feedback was solicited about me and a very nice comment indeed was given.
That's good.  That's okay.
Now, here's the great part.
The comment was published in a public forum with my name and the contributor's name.
And all my colleagues saw it.
omg.
That is the most intoxicating feeling ever.
That is the only way to describe it.
It really, really, really does make a difference to notice someone and to tell them and to tell others.
Do it.
Do it today.
Watch and see how much impact it has. 
(It will be lots!)

What Did They Do B.C. (before computers)?

I phoned the doctor's office to make an appointment.
"The computer is down, so could you call back in about an hour?"
At least she didn't tell me I "...would have to call back..."  I really hate being told what I "have to do"!
Still, it is absolutely undescribably annoying that reception or scheduling or whoever the hell answers the phone there is unable to assist me if her computer is down.  Of course she can, but she has made a judgement that it is just too much trouble to do her job with old school tools like pen and paper, and phoning back a customer with information which is of course available but takes longer to acquire.
Bad receptionist.  Bad manager who probably doesn't even know she said that.  Very bad manager if she directed the receptionist to respond that way.  Very, very bad.